DT Home Cleaning F.A.Q

We proudly cover the Greater Toronto Area (GTA). If you’re outside this region, please inform us of your location, and we’ll promptly confirm our availability.

You will receive a confirmation email summarizing the services you’ve reserved and the appointment time. Kindly review this email to ensure all the information is accurate.

We share your love for animals! Our teams are well-versed in caring for dogs, cats, and other pets while cleaning. Furthermore, we exclusively use non-toxic, eco-friendly products, ensuring the safety of your pets on every cleaned surface. Don’t forget to request an eco-friendly cleaning if you have pets at home.

For new clients or those who haven’t had a professional cleaning in several months, we strongly recommend our Deep Clean service. Detailed information about our Deep Clean can be found on our Services page.

Although our home cleaning services are extensive, there are certain tasks we do not perform. These include resurfacing, waxing, or refinishing floors, dishwashing, balcony, deck, or backyard cleaning, areas that are not easily reachable, wiping light bulbs while wet, moving large furniture, or disposing of excessive trash. Additionally, we do not offer services for exterior window cleaning, mold removal, handling biohazards, pet waste, or addressing insect or rodent problems.

Absolutely not! The decision to be present during your appointment is entirely yours. If you’d rather not be at home, you can simply leave a key, and we’ll handle everything from there!

We are committed to the quality of our service. Should you find any reason for dissatisfaction, please reach out to us within 24 hours, and we will promptly assess the situation. Our aim is to go the extra mile to ensure your expectations are met. Additionally, we’re proud participants in the Google Local Services program, backed by the Google Guarantee for your peace of mind.

Yes, indeed! For verification of our insurance coverage, please feel free to contact us via email at support@dthomecleaning.ca, and we’ll promptly provide you with our up-to-date documentation.

The duration of the cleaning process isn’t fixed and varies based on your home’s existing condition. As a rough estimate, cleaning a one-bedroom space typically requires approximately one and a half hours, while a three-bedroom residence may take around two and a half hours. For a more precise estimate, please visit our Booking Page. After selecting your desired service type, you can view the estimated completion time under ‘BOOKING SUMMARY’.

When making a reservation, whether online or over the phone, we request your credit card information to secure the booking. Rest assured, you won’t incur any charges until we’ve successfully completed your cleaning service. For those opting for recurring services, payments are processed automatically after each cleaning session is finished.

Occasionally, opting for an hourly service can be a practical choice. For hourly services, we maintain a minimum booking requirement of 4 hours. This option is typically suitable for exceptionally large homes, residences requiring cleaning for specific rooms only, or those with substantial clutter or dirt. It’s important to note that our hourly service does not come with a guarantee, and we do not offer re-cleaning for this service.

Although we strive to include all homes within our flat-rate pricing, residences that are exceptionally dirty or larger than the typical size for their designated number of bedrooms and bathrooms may be subject to additional charges beyond the standard flat-rate fee.

We don’t believe in long-term contracts for our cleaning services. Our only request is that if you need to cancel or reschedule, please provide us with a minimum of 48 hours’ notice. Cancellations or rescheduling within 48 hours are subject to a $50 fee. Within 3 hours of the appointment, the fee is 60% of the cleaning cost. If the cleaner arrives or we are locked out, the full service price will be charged.

Our estimated cleaning time is based on the assumption of one cleaner. For longer assignments exceeding 5 hours, we dispatch a team of two workers to expedite the process, effectively reducing the estimated time by half.